We hope that you will be more than satisfied with the service that we provide but if at any time you do feel dissatisfied or confused about the way that we are dealing with your case or the information that we are giving to you please contact your conducting solicitor immediately. If your conducting solicitor is not able to resolve the matter to your satisfaction you can refer the cause of your dissatisfaction (kindly do so in writing) to our Managing Partner, Graham Neild. Making a complaint will not affect how we handle your case.
In addition you can raise your concerns with the Solicitors Regulation Authority.
If after having taken all of those steps the matter has still not been resolved to your satisfaction you can refer the complaint to the Legal Ombudsman. The Legal Ombudsman will look at your complaint independently and it will not affect how we handle your case.
Before accepting a complaint for investigation the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have then you must take your complaint to the Legal Ombudsman:-
(a) Within six months of receiving a final response to your complaint and
(b) No more than six years from the date of act/omission; or
(c) No more than three years from when you should reasonably have known there was cause for complaint.
If you would like more information about the Legal Ombudsman please contact them at PO Box 6806, Wolverhampton WV1 9WJ or visit www.legalombudsman.org.uk or telephone 0300 555 0333 between 09.00 am and 5.00pm or by email to firstname.lastname@example.org